Question 1

How do I place an order?

Accepted Answer

Add the toys you love to your cart, open the cart and choose “Checkout”. Enter your contact and shipping details, review your order summary and select “Place Order”.

Question 2

Can I change my order after placing it?

Accepted Answer

Please contact us as soon as possible with your order number. [ORDER CHANGE POLICY]

Question 3

Can I cancel my order?

Accepted Answer

Please contact us with your order number as soon as possible. [ORDER CANCELLATION POLICY]

Question 4

How will I know that my order has been confirmed?

Accepted Answer

After you place your order, a confirmation page with your order details is shown. [ORDER CONFIRMATION EMAIL INFORMATION]

Question 5

Where can I find my order number?

Accepted Answer

Your order number is shown at the top of the order confirmation page (receipt) displayed after checkout. You can print that page for your records.

Question 6

Where do you ship?

Accepted Answer

[DELIVERY COUNTRIES / REGIONS]

Question 7

How long does delivery take?

Accepted Answer

[ESTIMATED DELIVERY TIMES]

Question 8

How much does shipping cost?

Accepted Answer

The shipping cost for your order is shown in the cart and at checkout before you place your order. [SHIPPING COST INFORMATION]

Question 9

Can I track my order?

Accepted Answer

[ORDER TRACKING INFORMATION]

Question 10

What happens if I am not available when my order is delivered?

Accepted Answer

[FAILED DELIVERY INFORMATION]

Question 11

What should I do if my order arrives damaged?

Accepted Answer

Please take photos of the package and the product, keep all packaging, and contact us with your order number as soon as possible.

Question 12

What payment methods are available?

Accepted Answer

[AVAILABLE PAYMENT METHODS]

Question 13

When will I be charged?

Accepted Answer

[PAYMENT TIMING INFORMATION]

Question 14

Is my payment information secure?

Accepted Answer

[PAYMENT SECURITY INFORMATION]

Question 15

Can I return my order?

Accepted Answer

[RETURN CONDITIONS]

Question 16

How do I request a return?

Accepted Answer

Contact us with your order number and the item(s) you would like to return. [RETURN REQUEST PROCESS]

Question 17

How long does a refund take?

Accepted Answer

[REFUND PROCESS]

Question 18

Can I exchange a product?

Accepted Answer

[EXCHANGE POLICY]

Question 19

Where can I find the recommended age?

Accepted Answer

The manufacturer's recommended age is shown on each product page and printed on the product packaging. Always follow the packaging.

Question 20

Where can I find product dimensions?

Accepted Answer

Dimensions are listed on each product page, as provided by the manufacturer.

Question 21

What is included in the box?

Accepted Answer

Please check the product description on each product page and the product packaging. If you are unsure, contact us before ordering.

Question 22

Where can I find safety information?

Accepted Answer

Product-specific safety information is shown on the product page where the manufacturer provides it, and on the packaging and label of the toy.

Question 23

Where can I find product instructions?

Accepted Answer

Instructions, including care instructions, are included with the product or printed on its packaging or label. Care information is also shown on product pages where available.

Question 24

How can I find toys suitable for a specific age group?

Accepted Answer

In the shop, open Filters and choose an age range. Always confirm the recommended age on the product page and packaging.

Frequently Asked Questions

Orders