Warranty & Complaints
Something wrong with your toy? Here's how we can help.
Warranty Information
[WARRANTY TERMS]
Nothing on this page limits any rights you may have under the consumer protection laws that apply to you.
Product Complaints
[COMPLAINT PROCESS]
Defective Products
If a product appears to be defective, please stop using it and contact us with your order number, a description of the problem and photos.
Damaged Products
If your order arrived damaged, please keep all packaging, take photos and contact us as soon as possible.
Incorrect Products
If you received the wrong item, please contact us. See also Returns & Refunds.
How to Submit a Complaint
Send us your complaint using the form on our Contact Us page or by email at [email protected].
Required Information
- Your name and contact details
- Order number
- Product name
- Description of the issue
- Photos, where possible
[REQUIRED DOCUMENTS]
Processing
[COMPLAINT PROCESSING TIME AND PROCEDURE]