Returns & Refunds

Not quite right? Here's how returns and refunds work.

Return Policy

[RETURN POLICY SUMMARY]

Nothing in this policy limits any rights you may have under the consumer protection laws that apply to you.

Return Eligibility

[RETURN CONDITIONS]

Return Period

[RETURN PERIOD]

How to Request a Return

Contact us with your order number, the item(s) you would like to return and the reason for the return. We will reply with the next steps.

[RETURN REQUEST PROCESS]

Return Shipping

[RETURN SHIPPING CONDITIONS]

Refunds

[REFUND PROCESS]

Exchanges

[EXCHANGE POLICY]

Damaged Products

If your order arrives damaged, please take photos, keep all packaging and contact us as soon as possible with your order number.

Incorrect Products

If you received a different item than the one you ordered, please contact us with your order number and a photo of the item received.

[INCORRECT PRODUCT PROCESS]

Non-returnable Products

[NON-RETURNABLE PRODUCTS, IF APPLICABLE]

Complaints

To report a defect or submit a complaint, please see Warranty & Complaints.

Contact Information

Wader sp. z o.o.

Filtrowa 27, 85-467 Bydgoszcz, Poland

Email: [email protected]

Phone: +48 609 560 680

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